Shipping Policy

Thank you for shopping with Vylera. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days
• International: 7–21 business days (where available)

Please note that these are estimated delivery times only and are not guaranteed.

Shipping Costs

Shipping charges are calculated and displayed at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. Please allow up to 48 hours for tracking information to become available after shipment.

Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

• Severe weather conditions
• Carrier delays
• Customs inspections
• High shipping volumes
• Public holidays
• Other unforeseen circumstances

Vylera is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

Vylera is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us immediately at support@vylera.us. We will do our best to update your order before it is shipped.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us at support@vylera.us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

Multiple Shipments

As we work with multiple fulfillment partners, your order may arrive in separate packages. If this happens, you will receive tracking information for each shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Vylera
Website: https://vylera.us
Email: support@vylera.us