Return & Refund Policy

At Vylera, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging with all original tags (if applicable).
• Include proof of purchase, such as your order confirmation or receipt.

To initiate a return, please contact us at support@vylera.us.

Return Address:
3018 Shore PKWAY, Brooklyn, NY, 11235

Please do not send items back without contacting us first. Once your return request is approved, we will provide return instructions. If applicable, we will also provide a return shipping label.

If you have any questions regarding a return, please contact us at support@vylera.us.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us immediately at support@vylera.us so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

For health, hygiene, and safety reasons, certain items cannot be returned, including:

• Opened or used cosmetic and beauty products.
• Personalized or custom-made products.
• Gift cards.
• Clearance or final sale items.
• Hazardous materials, flammable liquids, or gases.

If you are unsure whether your item is eligible for return, please contact us before requesting a return.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original product (if eligible). Once your return has been approved, you may place a new order for the desired item.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@vylera.us.