1. How does Vylera fulfill my order?

To bring you a curated selection of the best health and beauty products, Vylera partners directly with top boutique brands and suppliers using Shopify Collective. This means many of your items are shipped directly from our trusted brand partners to ensure freshness and authenticity.

2. Will all my items arrive in the same package?

If you order multiple products from different brand partners, your items may ship separately and arrive at slightly different times. Rest assured, you will receive separate tracking links for each package so you can follow their journey.

3. How long does shipping take?

Standard shipping generally takes 3-7 business days, depending on the location of the brand partner fulfilling the item. Estimated delivery times are also displayed at checkout and on product pages.

4. Are all products on Vylera authentic and safe?

Yes, absolutely. We partner exclusively with verified, reputable health and beauty brands. Every product on our store is 100% authentic and sourced directly through our authorized brand partners.

5. Can I return beauty or personal care items if I change my mind?

Due to hygiene and safety standards, we can only accept returns for unopened, unused, and sealed health and beauty products within 30 days of delivery. Please review our full return policy page for specific vendor guidelines.

6. What if my item arrives damaged or leaking?

We apologize for the inconvenience! Please take a photo of the damaged product and its packaging, and email us at support@vylera.us within 48 hours of delivery so we can coordinate a replacement or refund with our vendor.

7. How do I track my order?

Once your order or any portion of it ships, you will automatically receive an email containing your tracking number and a link to monitor the delivery status.

8. Do you offer international shipping?

Currently, we ship to the United States. Shipping rates and availability will be calculated at checkout based on your delivery address and the specific vendors fulfilling your items.

9. How can I reach Vylera customer support?

Our team is here to help! You can reach out via our Contact Us page or drop us an email at support@vylera.us, and we will get back to you within 24 hours.